Terms and Conditions

Items are sold on this site for the price displayed on the day of sale.

The site proprietor reserves the right to decline any order made on this site.

The contract of sale will be effective upon dispatch of your item(s) and until that point both parties may decide to withdraw from the sale.

Where payment has been made the full amount less postage & packing will be refunded by the most convenient method within a period of 21 days after order.

CANCELLATION

  • You may cancel your order at any time prior to dispatch without charge. To cancel please contact us stating your name, address, postcode and date of order

  • If your item has been dispatched you will be able to return the item as long as it is still in its original packaging and in a saleable condition.  You will be provided with a refund, excluding post and packing, but no more than 21 days after order.

DELIVERY LEAD TIME

  • We aim to arrange shipment of all stock items within 10 days of receiving your order. Your order may be delayed if the item is not in stock.

DELIVERY CHARGES

  • Products ordered from outside the UK, will incur an additional delivery charge, details of which are available on request. 
    Southern Ireland - please add £2.00 to all prices for standard delivery.

  • We reserve the right to refuse delivery of goods to certain areas. Delivery is usually between 10-12 days, depending on size and weight

  • A Fast Track service is available if a product is required in a hurry.   This is Royal Mails Next Day before 1 pm service and costs £6.50 for two products like a Flush and Fill valve and £5.20 for one product like a Flush or Fill valve.  This charge is in place of our standard shipping charges as outlined on the product pages.

NON-RECEIPT OF GOODS

  • It is the customers duty to inform us if the product has not been received within 21 days of the order being placed.

RETURNS

  • Items may be returned to enviroflush for any reasonable reason* within 14 working days from delivery. Return of the item(s) is the sole responsibility of the customer and enviroflush must be informed of the reasons for return prior to returning goods.

    * items which have been damaged by fitting, misuse or deliberate action will not be subject to the 14 day return policy.

  • The customer is responsible for the return of, and cost of returning correctly supplied goods

  • We reserve the right to make a handling charge to cover our expenses on returned goods

  • All returns are subject to the goods being complete, unused and in a saleable condition. This includes the goods packaging.

  • Faulty or defective items may be returned within 21 days for a replacement.

INFORMATION PROVIDED BY THE CUSTOMER

The buyer must ensure that information provided to this site is current and accurate. Any losses incurred due to inaccurate or erroneous information provided on this site will be the sole responsibility of the buyer.

By ordering from this site the buyer confirms that there is no legal reason why they should not be allowed to purchase the item(s) ordered and that the information provided relates to the buyer and not a third party.

DISCLAIMER

enviroflush.co.uk (the company) takes no responsibility for any person(s) incorrectly fitting the Fluidmaster products supplied on this site.  The company is a supplier of products only.  We do not arrange for or carry out the fixing of products.

If a Fluidmaster product is fitted incorrectly, and a customers house is water damaged following incorrect fitting, the company is not responsible for any damage.  Correct fitment of the product will be the responsibility of the company or person employed to carry out the installation.

 
 
 

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