Frequently Asked Questions

Listed below are a few answers to the most commonly asked questions that we receive:

1.  Are they easy to fit?

2.  What type of fill valve do I need?

3.  Do I need 1/2" or 3/8" for my fill valve?

4.  How long do they last?

5.  Will they fit any cistern?

6.  Will they really save water?
 

1: Are they easy to fit?

Anyone who has some DIY experience, and has some basic knowledge of plumbing should be able to fit these.  The main thing is to make sure the correct products are purchased in the first place; this alone will save much time and frustration.

Visualise having bought the product and purchased the incorrect type of fill valve (float valve).  At the moment when you are eager to fit this you do not check it but dismantle the cistern, taking out the old siphon valve and ballcock. You have turned the water off, and have fitted the flush valve no problem!  Then you go to fit the fill valve, you have purchased the side entry but it should have been bottom entry.  Your partner keeps asking when she can use the loo, the children also which means you have to keep using the bucket to flush the toilet with water from the hot water tank or maybe you have a modern pressurised combi boiler so can get no water at all.  You now have to purchase the correct fill valve.

Make sure you know which products you need, and that you are certain before taking apart the cistern.  It is so much easier to get the correct components first to ensure that you can fit them.

2: What type of fill valve do I need?

Is your cistern a side entry or bottom entry type?
Looking at the picture a bottom entry means the water supply is coming in from the bottom of the cistern and for the side entry the water supply is coming in from the side of the cistern.  Once you have looked, it should be straight forward.

3: Do I need 1/2" or 3/8" for my fill valve?

Most bathroom suites in Europe, particularly Spain and Italy use a 3/8" thread whereas 1/2" is standard for the UK.  Some retailers in the UK supply bathroom suites which are manufactured in Europe and have a 3/8" thread so you need to be diligent and measure the thread across to see if it is a 3/8" or 1/2".

4: How long do they last?

The products are made to the highest standards, and they will last for many years.  If on a flush valve the chain breaks, a kit can be purchased which can be fitted to the flush valve.  This has a chain connected to it, therefore solving the problem.

5: Will they fit any cistern?

They will fit the majority of cisterns.  The fill valve can be increased or decreased in size by rotating the outer assembly and holding the inner assembly (threaded part).  Move it clockwise for shorter and anti-clockwise for longer.  Once the length is correct you pull down the black collar to snap it on and lock the shaft into position.  It is then ready to be fitted into the cistern.

6: Will they really save water?

Yes they are extremely economical.  The flush valve has a unique adjustable flapper which can be turned to give a quick flush or a slow flush.  A slow flush would allow more water into the bowl.  There is a min and max on the adjuster and a line to align it up to, min or max or anywhere in between.  However, if more water is needed, you just need to hold the handle down longer, or push the button for longer, giving a longer flush and dispensing more water.  The flush valve is also adjustable and the actual flapper can be turned around so that it opens for a maximum time or minimum time period.  Maximum time would allow more water to go through.  The flapper, which is hollow and has two holes, one in the bottom one at the front, if set to minimum,  when the chain is pulled,  opens and air goes out of the top hole, letting in water.  This has the effect of dropping the flapper, so that it drops down quickly cutting water off.  Alternatively, it can be turned to maximum setting which will turn the front hole to the side.  This will enable it to keep air in longer therefore closing slowly and allowing more water to go through.
 

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